Online Shop Terms and conditions

Before placing your order, please read through these Terms of Use for the Online Shop. By using this website and making a purchase, you agree to the terms of use ("Terms of Use") of the Online Shop as set out below. The Terms of Use include the terms and conditions set out below, the  Terms and Conditions, and the  Post Privacy Policy. You are bound by these Terms of Use and should review them whenever you are using this website and making a purchase.

1. Stock

We endeavour to ensure that only accurate and up to date information is placed online. In the event that incorrect information is included in the Online Shop, we will place a correction on the Online Shop content area.

2. Intellectual property

The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of Lusso and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of Lusso. Lusso does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.

3. Accuracy

Care has been taken to ensure that the products and descriptions of them on this site are accurate. We do not, however, promise or represent that it is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

4. Unacceptable orders

Lusso reserves the right to reject an order if, in its sole opinion, it is unacceptable.

5. Disclaimer of warranties

To the maximum extent permitted by law (most importantly the Australian Consumer Law):

  1. Lusso disclaims all warranties with regard to the information and applications contained on the website and your use of the website, including all implied warranties of merchantability and fitness
  2. Lusso, its contractors, agents, or employees disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis
  3. If Lusso becomes liable for any breach of any such condition or warranty, Lusso liability shall be limited at its option, to any one or more of the following:
  • In the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods;

 

6. Security information

At the time that you place your order and are asked to supply personal information you enter a secure environment. From that time, the link between your Web browser and the Online Shop will be protected using a security certificate. This will be indicated by the appearance of a padlock on your browser.

You should note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order is encrypted and can only be viewed by members of the Online Shop team with authorised access to that information. As noted your credit card details are not visible to the members of the Online Shop team.

7. Stock availability

Lusso will endeavour to supply all items publicised in the Shop. Similarly, products will be removed from the Shop as soon as we become aware that those items are unavailable. However, there may be unavoidable occasions when:

  • All or part of your order cannot be fulfilled immediately, or
  • All or part of your order cannot be fulfilled at all.

Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email, telephone or fax.
All products with a limited sales period which are displayed in the Shop will have the withdrawal date clearly shown.

However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before Lusso has withdrawn that item from the Shop, Lusso will not be held responsible for inability to complete that order.

8. Delivery standards

Lusso will endeavour to dispatch all orders within 1-2 working days of receiving the order and endeavour to deliver all orders within 3-7 business days from receipt of order

9. Incorrect details supplied

Please note that acceptance of your order implies that we will fulfil your order within the time specified in the Delivery Standards. The following situations are exceptions:

  • If and when incorrect payment details, including credit card details, are supplied
  • Where correct credit card details are supplied but funds are not approved.

In the event that you supply incorrect payment and delivery details, Lusso will take all reasonable steps to contact you using the personal details that you have provided. In the event that your supplied contact details are incorrect however, Lusso will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

11. Refund policy

You can return an item to us if:

  • it's faulty
  • it's incorrectly described
  • it's different from a sample shown
  • it doesn't do what we said it would do

 

To ask for an exchange, repair or refund, you'll need to prove that you purchased the product via the The Online Shop. If you can't provide an order confirmation, another form of proof of purchase will be required.

Please return your item with your name, order confirmation number and the reason for your return within 60 days from the date of purchase.

For example:

      John Smith
      Order number: 00001234
      Faulty- not turning on.

.

  • The product must be in its original condition and unopened.

12. Minimum and maximum order value

Please note that a minimum value of AUD $24.95 applies to all Lusso Online Shop orders. The maximum order value is AUD $5,000.

13. Goods and services tax

All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. Lusso will issue a compliant tax invoice where appropriate.